Thank you for considering our website for your purchase. We strive to provide you with the best products and services. Below is our return policy:

1. Eligibility for returns: We offer a 7-day return policy for all our products except for engraved items. If you are not satisfied with your purchase, please contact us within 7 days of receiving the goods. The item must be unused and in its original condition and packaging.

2. Engraved items are non-returnable: We take great care in providing you with personalized and unique engraved items. Due to the personalized nature of these items, we cannot accept returns or exchanges for them.

3. Return process: To initiate a return, please contact our customer service team via email or phone. We will provide you with instructions on how to return the item. You will be responsible for the cost of shipping the item back to us.

4. Refunds: Once we receive the returned item and confirm that it meets our return policy criteria, we will process your refund within 5-7 business days. The refund will be issued in the store credit form.

5. Exclusions: The following items are not eligible for return: personalized or custom-made items, items marked as "final sale", perishable goods, and gift cards.

6. Damaged or defective items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund.

Please note that we reserve the right to change our return policy at any time without prior notice. We recommend that you carefully review your order before placing it. If you have any questions or concerns about our return policy, please feel free to contact us. We are here to assist you in any way possible.